Effective Date: January 1, 2025
1. Our Commitment
At CBCUI, we are committed to treating customers fairly and ensuring all complaints are handled promptly, transparently, and with respect.
2. What is a Complaint?
A complaint is any oral or written expression of dissatisfaction regarding CBCUI’s services, policies, products, or conduct.
3. How to Submit a Complaint
If you have a complaint, you may contact us through one of the following methods:
Email: info@cbcunderwriters.com
Phone: 615-583-7841
Mail: CBC Underwriters Inc., 214 Overlook Circle, Suite 214, Brentwood, TN 37027
Please include your name, preferred contact details, a description of your concern, and any relevant supporting documents.
4. What Happens Next?
- We will acknowledge your complaint within 48 hours of receipt.
- A thorough review will be conducted by our Operations or Compliance team.
- We aim to provide a resolution within 15 business days. If more time is required, we will keep you updated.
5. International Complaints or Lloyd’s of London Business
If your concern involves insurance placed through Lloyd’s of London, we will escalate your complaint to the appropriate Managing Agent or Lloyd’s team. You will be advised of this process and the expected timeline.
6. Escalation & Further Assistance
If you are dissatisfied with the resolution, you may request further review by CBCUI’s senior leadership or relevant regulatory bodies (as applicable by jurisdiction).
7. Our Internal Policy
Complaints are logged, monitored, and reviewed as part of our ongoing efforts to improve customer satisfaction. Complaint trends are analyzed and reported to our executive team to ensure accountability and systemic improvement.
8. Contact for Escalated Complaints
Lang Scott
Manager of Operations
Email: info@cbcunderwriters.com
Phone: 615-583-7841